We design and develop our products to provide many years without breakdown in an industrial environment and select only the best and most suitable materials and components. It is not without reason that many customers perceive them as the workhorses of testing technology. Should there still be an instrument failure, we make every effort to help you as quickly as possible.
With locations in Germany, Switzerland and the United States, we offer comprehensive manufacturer support to ensure you receive first-class assistance directly on-site. In addition, our extensive global network of experienced partners ensures that you can find the first point of contact for first-level support in your country for fast assistance. Our partner companies usually keep a selection of devices, sensors and cables in stock as a reserve, which further increases the reliability of your NDT activities.
In many cases, our partners can quickly get your instrument back to work by module replacement or simple repair. For more complex issues, the instrument needs to be shipped to our main service facility in Germany for evaluation and repair. In the meantime, we can provide you with a replacement device so that your production line can continue undisturbed.
Frequently, however, some problems can also be solved in direct contact. You can count on the support of our experts from all disciplines even from abroad by email and/or phone. Facing technical challenges? Don't hesitate to reach out to our experts. Whether it's a simple query or a complex issue, our team is here to assist you. Contact us today for swift solutions.